Program Director of Hospitality, Restaurant & Tourism Management Concept Associates, Inc.

Nancy has ‘grown up’ in the hospitality industry and held senior positions in Operations management and Corporate Training & Development. Nancy is a Registered Dietitian and earned a Ph.D. in Business Administration, an MA in Human Resources Development, and an MBA. She has been providing food safety education since the mid-1970s and was involved with the NRA ServSafe® manager certification program since its introduction to the industry. Nancy currently represents the Association of Convenience and Petroleum Retailers (NACS) on the FDA Retail Food Store Food Safety Partnership. Dr. Caldarola is General Manager of Concept Associates Inc., a hospitality/retail education and consultancy group based in Atlanta, GA.

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